Return Policy

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  New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. Runyon Computers reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service. Shipping charges incurred in connection with the exchange or return of new merchandise is non-refundable.

  Notebook/laptop computers, digital cameras/camcorders, projectors and commercial products may be returned or exchanged within 7 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.

  Desktop computers, monitors and printers may be returned or exchanged within 30 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.

  Opened software and DVDs may not be exchanged.

  All other products not listed above may be returned or exchanged within 30 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories.

  Non-returnable and non-refundable items
Special buy or clearance items are not returnable unless otherwise indicated on the label attached to the product. Service parts, motherboards and processors may only be exchanged, and only if defective, within 30 days of purchase if in "like-new" condition. Labor, installation services and any shipping charges are non-refundable.

  Refunds will take up to 14 business days to process from the date that Micro Center receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.

PLEASE SAVE YOUR PACKING SLIP.  Please note that we are not responsible for expenses, fees or other costs incurred by our Customers as a result of defective or incompatible products.